Financial & Emergency
For your convenience, we can assist with financing through the use of CareCredit. With CareCredit, you can start receiving the dental services immediately and pay over time with low monthly payments. CareCredit offers two types of promotional plans available for yourself and your family. If you are interested in this financial arrangement, you can learn more and fill out the CareCredit form below.
After Hours Emergency
We offer after hours emergency appointments to patients of record, however there is a minimum $125 emergency fee in addition to the fee for services rendered. Payment is collected at the time of your visit. Only major credit cards accepted or cash. Please call 910-383-2615 when an emergency arises and you will be instructed on how to reach the dentist.
BlueWave Dentistry also accepts Visa, Mastercard and Discover, as well as personal checks and/or cash.
Our office files insurance as a complimentary service for our patients. It is the patient’s responsibility to provide us with up to date insurance information and to understand their plan benefits. We will provide follow up information to any rejected claims to maximize the patient’s benefit; however, after 60 days the patient is responsible for any balance on their account.
Our insurance coordinator will be more than happy to assist you in understanding the limitations of your insurance plan and obtaining an estimate of benefits.
PLEASE UNDERSTAND that we do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We cannot be responsible for any errors in filing your insurance; once again we file claims as a courtesy to you.
Dental Insurance Facts
Fact 1- NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company.
Fact 2- BENEFITS ARE NOT DETERMINED BY OUR OFFICE
You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist’s actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist’s fee exceeds the usual, customary, or reasonable fee (“UCR”) used by the company. A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate. Insurance companies set their own schedules and each company uses different set of fees they consider “reasonable.”
Why is there an annual maximum on my benefits?
Maximums limit what a carrier has to cover each year. Amazingly, despite the fact that costs have steadily increased, annual maximum levels for dental care have changed very little since the 1960’s.
Why do some plans require me to select a dentist from a list?
Usually the dentists on the list have agreed to a contract with the benefit plan. These contracts have restrictions and requirements. Some dentists are not comfortable with these restrictions and requirements and therefore do not participate in these types of contract plans.
What should I do if my insurance doesn’t pay for treatment I think should be covered?
Because your insurance coverage is between you, your employer, and the insurance carrier, your dentist does not have the power to make your plan pay. If your insurance doesn’t pay, you are responsible for the total cost of treatment. Sometimes a plan may pay if patients send in the claims for themselves. The employee benefits coordinator at your place of business also may be able to help. Consumers (patients) may also lodge complaints with the State Insurance Commission.
MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or change of employment.
We’re open Monday through Thursday at our Leland office. Check out availability and make your appointment today.
Look at it like this, you pay up front at Walmart when goods are bought. They don’t send you a bill, you pay up front. Why should a dental office be any different? They deserve payment for services rendered, they work hard and some people who don’t pay their bills ruin it for everybody, they have to look out for themselves too.Paige Bridgers
Explore Our Services
We offer a variety of cosmetic and restorative dentistry services from the comfort of our state-of-the-art facility.